Conflict is bad for business. Social media attacks or even operational disruptions can cause severe reputational and financial damage to companies.
Our team has extensive experience in preventing these risks and managing them if they occur. We believe that in most cases early identification and engagement in issues can limit damage. We do not believe that greenwash, PR campaigns or defensive strategies will resolve issues.
Instead, our approach is to:
- create a systematic issues register, which helps to identify issues before they occur and develop appropriate mitigation strategies
- leverage our extensive network to engage in early with key players in a potential conflict
- seek to identify win-win scenarios for business and their critics
- where conflict is unavoidable or ongoing, provide advice and facilitation on stakeholder engagement and social media management
Due to the sensitive nature of these services, we do not disclose names of issues management clients